Any information that you give us is held with the utmost care and security. It will not be used in ways to which you have not consented. Accordingly we do not sell, rent or loan any identifiable information regarding our customers to any third party without your consent.

Use of information

As a user of our site you will always have control of the data we collect about you. However, there will be areas of the site that will require you to provide certain information for you to be able to use or access them.

We will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:

Name Address
Telephone number
Email address

Whatever choice you make regarding the receipt of marketing information here will not affect the decision you made regarding more 'traditional' forms of marketing, for example a decision to receive letters from other parts of the group or to take part in targeted offers. If you wish to amend your 'traditional' response please phone +44 207 232 4550 .

Site & Content Personalisation

We will use information that you provide about yourself and your preferences to try and provide you with web content which we believe to be relevant and of interest to you.

Marketing Communications

Hollybrook will use your details to keep you informed of special offers or products and services that we feel may be of relevance. We may also use data to tailor promotions to your requirements. Unless you have specifically stated that you would prefer to be contacted by email (by checking the relevant box provided at the point of data capture), all contact will be made by other means.

Analysis

Data collected via the Internet may be used to carry out analysis that will allow us to monitor the success of our service and plan future site content and activity. Data will also be used to allow us to profile our customers to understand their requirements better and to help us improve our service.

'Cookies'

Hollybrook, use a feature of your Internet Web Browser called a 'Cookie' on our site. A Cookie is a file that your Web Browser places on your computer's hard disc which allows us to help you get the best out of your visit to the site. Hollybrook, uses 'Cookies' to make accessing the site more convenient. The Hollybrook Cookie will remain on your hard disk indefinitely. Most browsers accept cookies automatically. Cookies can be deleted from your browser, or if you would prefer, by amending your browser settings you can prevent their automatic receipt.

Please note that we do not use Cookies to retrieve personal information about you from your computer, unless the information has been knowingly and willingly been provided by you.

How to opt-out of receiving marketing communications

Dependent upon your relationship with Hollybrook, or your previous response to our data protection statement, each location where personal data is collected will provide the opportunity for you to opt-out of marketing communications.

If you would prefer to make your opt-out request in writing please send all correspondence to the following address;

Hollybrook
Mill House
8 Mill Street
London
SE1 2BA

You can also opt-out of marketing communications by emailing info@hollybrookhomes.co.uk. Please state your email address with the word 'unsubscribe' in the subject header.

If you receive marketing communications from us by email, each correspondence will contain instructions as to how you can unsubscribe from receiving future emails.

Your rights

In addition to Hollybrook safeguards, your personal data is protected in the UK by the Data Protection Act. This provides, amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is needed. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.

Policy changes

Any changes to this policy will be posted here.

Links to external websites

Hollybrook accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an "as is" basis with no warranty, express or implied, for the information provided within them.

Security

Hollybrook treats all the data held with the utmost care and security. Any details you give will remain completely confidential.